Verify that the RRAS service is installed and configured correctly
on the server. Has the server been configured to allow remote access?
Verify there are enough ports available to connect, also verify network
connectivity. Can the client and server see each other? i.e. Through a
phone-line or the Internet. Is the client using the correct protocol and
is it enabled in the remote access policy, e.g. Are both client and
server configured to use PPTP?
If using L2TP, do the client and
server have valid certificates and is the client configured to use the
correct protocol? Has the user been granted remote access through a
remote access policy and has dial-in permission been enabled? Verify
both client and server are using the same encryption methods and
authentication protocols. If using multilink, ensure that multilink is
enabled on both the client and the server, and enough ports have been
allocated.
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